What is DRAIN IV and why do I need it?
DRAIN IV is a HVAC condensate drain line conditioning system that helps prevent bacteria from growing in the drain that forms into clogs. If you live in a climate that you run your air conditioning, you will have condensate that is sent to a sewer drain or the exterior of your home. With aluminum being the makeup on the modern coils, you have a high chance of bacteria festering in your drain line. When unattended to, a clog can form, causing condensate to backup into your system and possibly causing damage to your home.
How do I purchase DRAIN IV for my home?
DRAIN IV can only be purchased from a licensed HVAC contractor. You can contact us and we will refer a contractor that can install DRAIN IV in your home.
I am an HVAC contractor, where can I purchase?
DRAIN IV can be purchased by licensed HVAC contractors from your preferred local supply house. Contact us if you are having problems sourcing DRAIN IV.
I have UVC lights, do I still need a DRAIN IV?
DRAIN IV is a complementary solution to UVC lights. UVC is a great solution for killing bacteria where the light has direct contact, but UVC does not treat the drain line. We can inject our proprietary solution either into the air handler drip tray or directly into the drain line.
Should DRAIN IV be uninstalled in cold winter environments?
No, DRAIN IV will not need to be uninstalled in colder climates when used with our SubZero Hero Anti-Freeze additive. The DRAIN IV SubZero Hero additive keeps your DRAIN IV system working year-round and prevents freezing in the DRAIN IV pump, bag and tubing.
CONCENTRATE FAQs
What is in the concentrate?
DRAINIV-CON-8.5OZ concentrate solution is a proprietary agent that is acetic acid based along with other compounds. Our concentrate and other approved fluids must be used to avoid damaging the system and voiding the warranty.
What are the approved fluids that can be used with DRAIN IV?
Only our proprietary concentrate, DRAINIV-CON-8.5OZ should be used with the DRAIN IV System to avoid damaging the system and voiding the warranty.
What do I dilute the concentrate with?
DRAINIV-CON-8.5OZ concentrate solution is to be diluted with tap or bottled water.
What are the steps to dilute the concentrate?
Empty the DRAINIV-CON-8.5OZ concentrate solution into the 1-gallon IV Bag and fill within 1” from the top of the neck with water. See bottle instructions for details.
What is the PH of our concentrate when diluted in our 1-gallon IV Bag?
PH range of the diluted DRAINIV-CON-8.5OZ concentrate solution is 2.3-2.4.
How will the diluted concentrate interact with other coil/pan cleaners?
DRAINIV-CON-8.5OZ concentrate solution, when diluted, has a PH of 2.4-2.6 which is acidic on the PH scale. Most coil/pan cleaners have an alkaline PH which when mixed, will result in a PH somewhere between the PH’s of the two products. Please contact your coil/pan supplier for information about their product safety. Do not mix with strong oxidizers, acids and bases. Do not use without diluting.
Where do I get replacement concentrates?
For Contractors, DRAINIV-CON-8.5OZ concentrate solution can be purchased at your local HVAC supplier.
Homeowners with DRAIN IV installed should contact their preferred HVAC Contractor to order the refill concentrate solution.
Contractors and Homeowners: Please contact us if you have issues sourcing.
What precautions should I use when handling the concentrate?
Safety guidelines are printed on the DRAINIV-CON-8.5OZ concentrate solution bottle. Please use care when handling and follow the warnings.
Is the diluted concentrate safe for the environment?
DRAINIV-CON-8.5OZ concentrate solution, when diluted, is a safe and biodegradable antibacterial product that should be handled with care. Please see warnings on the label.
Is the diluted concentrate safe for septic systems?
Yes, the diluted concentrate is safe for septic systems. It does not harm the beneficial bacteria within the system and can even help break down soap scum and grease that might clog pipes.
Is the fluid coming out of the condensate drainpipe safe for pets and wildlife?
The solution we use is a gentle acid, much like household white vinegar, applied at a safe dose of 30ml (1 oz or 1/8th cup) every 2 days. This amount mixes with condensate from the coil in the drain trap, becoming even more diluted. Rest assured, by the time it flows out of the drainpipe, it’s completely harmless to animals!
IV BAG FAQs
How long will a full IV Bag last at the default pump settings?
6 months is the recommended refill schedule. However, we designed the system to have extra fluid so that the IV Bag doesn’t run out if servicing is slightly longer than 6 months.
Can other fluids be used in the IV Bag?
DRAINIV-CON-8.5OZ Concentrate and other approved fluids must be used to avoid damaging the system and voiding the warranty. Please contact us for the current list of other approved fluids.
How far from the pump can the IV Bag be located?
5 feet vertically and horizontally.
What are DRAIN IV IV BAGS made of?
They are made of polyethylene. Our IV BAGs feature a double-wall construction with 14-mil thick layers for added strength.
What sizes are available?
The IV BAGs now come in three capacities: 1 gallon (standard), 2.5 gallons and 5 gallons, offering flexibility for different installation needs.
How tough are the IV BAGs?
The double-wall construction (14-mil thick) enhances durability, puncture resistance, and leak-proof performance, making them ideal for residential and commercial applications. They’re designed for tough conditions, with extra-wide seals and puncture-resistant walls that insure a strong, leak proof IV BAG. They can withstand heavy environmental use, such as in commercial applications. All of our IV BAGs survive multiple 2-meter drops.
Will the IV BAG survive being frozen with the concentrate in them?
Yes. The IV BAGs will not rupture if frozen. Please reference our OPERATION FAQs for operational temperature limits.
Are the IV BAGs leak-proof?
Yes, the extra-wide seals and double-wall design ensure they remain leak-proof under normal use, even when filled and transported. Note that the cap has a hole with a rubber grommet that fits snug up against the tubing. This junction is not leak-proof.
Can the IV BAGs be hung by the metal grommets?
Yes. All three sizes are built extra strong to be hung by the metal grommets.
How do I carry the IV BAGs with fluid inside?
Integral handles at the top and bottom are designed for easy carrying.
Are the IV BAGs and cap UV resistant?
The IV BAG and cap are not UV resistant. Please note that our system is not rated for being exposed to the elements, including sunlight
Are the IV BAGs puncture resistant?
Yes. Our IV BAG double-wall construction (14-mil thick) enhances durability and puncture resistance.
How durable are the IV BAGs compared to rigid containers?
They’re puncture-resistant and built for tough conditions, often outlasting single-wall plastic jugs.
Does the IV BAGs ever need to be replaced?
Under normal use, the IV BAGs do not need to be replaced. The IV BAGs are refillable.
What are the weights of each IV BAG size when full?
1 Gallon: ~8.72 lbs, 2.5 Gallons: ~22.59 lbs, 5 Gallons: ~45.63 lbs
WARRANTY FAQs
How long is the warranty period?
DRAIN IV warranty has a period of 1 full year from the installation date.
What does the warranty cover?
Full replacement of any defective part during the warranty period. See warranty details in the installation instructions.
Are there serial numbers on the systems?
Each pump is serialized. If your version of the pump does not include serial numbers, please contact us if needed.
I am a homeowner; How do I get a replacement for a defective unit under warranty?
Please reach out to the HVAC Contractor that you purchased the system, and they can assist you with a replacement under warranty. If you have any questions, please email us at warranty@drainiv.com.
I am a contractor; How do I get a replacement for a defective unit under warranty?
Bring your system back to the place of purchase for a full over-the-counter swap. Proof of purchase required. If you have any questions, please email us at warranty@drainiv.com.
We are a supplier and have a contractor with a defective unit; How do we replace the contractor’s defective unit under warranty and get credit for the swap?
Please do a full over-the-counter swap after verifying the unit is still within the 1-year warranty period since purchase. Dispose of the defective unit. Please email us at warranty@drainiv.com with your company details, number of defective units, contractor info if possible, and any other details about the reason for replacement. We will issue a credit memo for the defective units to be used with your next PO.
