What is DRAIN IV and why do I need it?
DRAIN IV is a HVAC condensate drain line conditioning system that helps prevent bacteria from growing in the drain that forms into clogs. If you live in a climate that you run your air conditioning, you will have condensate that is sent to a sewer drain or the exterior of your home. With aluminum being the makeup on the modern coils, you have a high chance of bacteria festering in your drain line. When unattended to, a clog can form, causing condensate to backup into your system and possibly causing damage to your home.
How do I purchase DRAIN IV for my home?
DRAIN IV can only be purchased from a licensed HVAC contractor. You can contact us and we will refer a contractor that can install DRAIN IV in your home.
I am an HVAC contractor, where can I purchase?
DRAIN IV can be purchased by licensed HVAC contractors from your preferred local supply house. Contact us if you are having problems sourcing DRAIN IV.
I have UVC lights, do I still need a DRAIN IV?
DRAIN IV is a complementary solution to UVC lights. UVC is a great solution for killing bacteria where the light has direct contact, but UVC does not treat the drain line. We can inject our proprietary solution either into the air handler drip tray or directly into the drain line.
Should DRAIN IV be uninstalled in cold winter environments?
DRAIN IV operating temperature range is 41F to 122F. We recommend that your system be uninstalled in the winter months when the installation environment dips into freezing temperatures.
CONCENTRATE FAQs
What is in the concentrate?
DRAINIV-IV-BAG-CON-1 concentrate solution is a proprietary agent that is acetic acid based along with other compounds. Our concentrate and other approved fluids must be used to avoid damaging the system and voiding the warranty. Please contact us for the current list of other approved fluids.
What do I dilute the concentrate with?
DRAINIV-IV-BAG-CON-1 concentrate solution is to be diluted with tap or bottled water.
What are the steps to dilute the concentrate?
Empty the 8.5oz DRAINIV-IV-BAG-CON-1 concentrate solution into the 1-gallon IV Bag and fill within 1” from the top of the neck with water. See bottle instructions for details.
What is the PH of our concentrate when diluted in our 1-gallon IV Bag?
PH range of the diluted DRAINIV-IV-BAG-CON-1 concentrate solution is 2.3-2.4.
How will the diluted concentrate interact with other coil/pan cleaners?
DRAINIV-IV-BAG-CON-1 concentrate solution, when diluted, has a PH of 2.4-2.6 which is acidic on the PH scale. Most coil/pan cleaners have an alkaline PH which when mixed, will result in a PH somewhere between the PH’s of the two products. Please contact your coil/pan supplier for information about their product safety. Do not mix with strong oxidizers, acids and bases. Do not use without diluting.
Where do I get replacement concentrates?
DRAINIV-IV-BAG-CON-1 concentrate solution can be purchased at your local HVAC supplier. Please contact us if you have issues sourcing.
What precautions should I use when handling the concentrate?
Safety guidelines are printed on the DRAINIV-IV-BAG-CON-1 concentrate solution bottle. Please use care when handling and follow the warnings.
Is the diluted concentrate safe for the environment?
DRAINIV-IV-BAG-CON-1 concentrate solution, when diluted, is a safe and biodegradable antibacterial product that should be handled with care. Please see warnings on the label.
PUMP FAQs
Does the pump have a battery backup?
The pump has a 2000mAh lithium battery that will keep the programming saved and operate the pump for up to 30 days when powered on and no input power is present. The HOW MUCH and HOW OFTEN settings will determine the length of operation without power.
How do I know if the pump battery is fully charged?
The battery is fully charged when the level reaches 10 in the HOW MUCH display. See below for details to access the charge level.
How can I show the battery charge level?
On DRAINIV-SYS-1 systems: when the power is supplied to the pump and the pump is off, the battery level will be displayed in HOW MUCH. When the pump is powered on and the display is in sleep mode, the battery level will be displayed in HOW MUCH. The battery levels are 0-10. 0-9 will flash while charging and become solid at 10 when fully charged.
On DRAINIV-SYS-2 systems: The battery level can only be displayed when the pump is powered on. Double press the power button and the battery level will be shown in HOW MUCH. The battery levels are 0-10. 0-9 will flash while charging and become solid at 10 when fully charged.
How long will the battery keep the programmed settings when not connected to power?
The pump has a 2000mAh lithium battery that will keep the programming saved and operate the pump for up to 30 days when powered on and no input power is present. The HOW MUCH and HOW OFTEN settings will determine the length of operation without power.
Will the pump continue to run if not connected to power?
The pump has a 2000mAh lithium battery that will keep the programming saved and operate the pump for up to 30 days when powered on and no input power is present. The HOW MUCH and HOW OFTEN settings will determine the length of operation without power.
Why is the display blank?
On DRAINIV-SYS-1 systems: The display will be blank when there is no power supplied to the pump. This happens when the pump is powered off and powered on. When the pump is powered on and there is no power supplied, there is a small flashing blue light on the screen that indicates that the pump is on and in low power mode.
On DRAINIV-SYS-2 systems: The display will be blank when the unit is powered off and when the unit is powered on and there is no power supplied.
What is sleep mode?
On DRAINIV-SYS-1 systems: Sleep mode is when the pump is powered on and the display only shows the battery level in HOW MUCH. To get out of sleep mode to awake mode, press the power button. This will show the programmed values in HOW MUCH and HOW OFTEN. After 20 seconds of inactivity, the unit will go back into sleep mode.
On DRAINIV-SYS-2 systems: Sleep mode is entered when the pump is on and there is no power applied. To wake up the system, press the power button. After 20 seconds of inactivity, the unit will go back into sleep mode.
How do I turn the pump on/off
Press and hold the power button for 3 seconds.
Does the pump power on automatically when power is connected?
No. To power on the pump, press and hold the power button for 3 seconds.
What is the flashing blue dot on the display?
When the pump is powered on and power is not present, the screen will go blank after 20 seconds. To signify that the pump is on and still operational, a flashing blue light will be present on the display.
Does the pump need to be connected to power?
The pump must be connected to power at all times. The internal lithium battery will retain the programming and operate the pump for up to 30 days. The battery is not intended to be the sole operational power.
What are the default pump settings?
HOW MUCH = 30 and HOW OFTEN = 2d. The pump will dispense 30ml (1oz or 1/8th of a cup) every 2 days, totaling roughly 2 cups a month.
How do I TEST or prime the pump?
On DRAINIV-SYS-1 systems: Wake up the display by pressing power button once, then double press the -/TEST button. The pump will cycle at the programmed HOW MUCH setting. To stop the pump before the programmed cycle ends, press the power button again and the pump cycle will end.
On DRAINIV-SYS-2 systems: Double press the -/TEST button. The pump will cycle at the programmed HOW MUCH setting. To stop the pump before the programmed cycle ends, press the power button again and the pump cycle will end.
Do I need the clamps on the pump’s IN and OUT port tubing/barbs?
A tight and secure connection at the pump’s IN/OUT ports is required to keep air from entering the connection. The spring clamps maintain this connection.
What does the pump’s “HOW MUCH” numbers mean?
If HOW MUCH has a number and HOW OFTEN is blank: the battery level is being shown.
If HOW MUCH and HOW OFTEN are both active: HOW MUCH is showing the programmed DOSE setting.
What does the pump’s “HOW OFTEN” numbers mean?
If HOW OFTEN is active: HOW OFTEN is showing the programmed TIME setting.
What is the min and max DOSE the pump can be programmed to?
30 (30ml or 1/8th of a cup) to 480 (480ml or 2 cups).
What is the min and max TIME the pump can be programmed to?
- 1 to 30. 1 day to 30 days.
How do I change the DOSE setting?
On DRAINIV-SYS-1 systems: Wake up the display by pressing power button once, then press the DOSE button. Use the + and -/TEST button to change the programmed value. Immediately press the power button to save the setting.
On DRAINIV-SYS-2 systems: Press the DOSE button. Use the + and -/TEST button to change the programmed value. Immediately press the power button to save the setting.
How do I change the TIME setting?
On DRAINIV-SYS-1 systems: Wake up the display by pressing power button once, then press the TIME button. Use the + and -/TEST button to change the programmed value. Immediately press the power button to save the setting.
On DRAINIV-SYS-2 systems: Press the TIME button. Use the + and -/TEST button to change the programmed value. Immediately press the power button to save the setting.
How do I calculate how much fluid volume is used per month?
To get a cycles per month; divide the number of days in the month by the HOW OFTEN setting.
To get the total fluid volume used per month; multiply the cycles per month by the HOW MUCH setting. This result is in milliliters.
- To convert to cups; multiply your result in ml by 0.00422675
- To convert to ounces; multiply your result in ml by 0.033814
Example: HOW MUCH = 30 and HOW OFTEN = 2d, 30 days in the month
- 30(days)/2=15 cycles per month
- 15(cycles per month)*30(ml)= 450ml per month usage
- 1.9 cups OR 15.2 fluid oz
Will the pump continue to run if the condensate line is clogged and the air handler shuts off?
The pump will continue to run on the battery backup until the battery is depleted.
How much fluid is displaced if the condensate line is clogged and the air handler shuts off?
The pump will continue to run at the programmed settings until the battery is depleted. The duration of the depletion is determined by the programmed settings. At the default settings, the pump should continue to operate for up to a month.
24VAC CONVERTER FAQs
What is the wiring diagram for the converter?
Refer to the online instructions for the most current wiring diagram.
How do I connect the 24VAC converter to my air handler?
Refer to the online instructions for the most current installation instructions.
What are the wire connection options?
Several connection options are included in the DRAIN IV system kit. Choose the best option for your installation.
How do I get the converter’s USB type C connector to the outside of the air handler’s control box?
In most installations the USB cable can share an existing low voltage wiring port and romex connector. If one is not available, a new port and romex connector must be installed.
What are the mounting options for the converter?
There are self-tapping screws included in the hardware kit and there are mounting wings on the converter. Select a convenient location and mount. Caution must be taken on the location of the screws.
Double sided tape can also be used.
The converter can also just be loose.
INSTALLATION FAQs
What to do before installing DRAIN IV?
The drip tray and drain line must be thoroughly cleaned prior to install.
What is the max length of the underground condensate run DRAIN IV can handle?
DRAIN IV can handle just about any length of an underground condensate line because of our programmable features.
The default programming can handle up to 20 feet in ¾” PVC schedule 40.
How long will a full IV Bag last at the default pump settings?
6 months is the recommended refill schedule. However, we designed the system to have extra fluid so that the IV Bag doesn’t run out if servicing is slightly longer than 6 months.
Can other fluids be used in the IV Bag?
DRAINIV-IV-BAG-CON-1 Concentrate and other approved fluids must be used to avoid damaging the system and voiding the warranty. Please contact us for the current list of other approved fluids.
How far from the pump can the IV Bag be located?
5 feet vertically and horizontally.
What are the installation options for the pump?
Installation on our magnet mount is the primary choice.
Other options are using the included clip. This can be used on objects or screwed into a surface for mounting.
The pump can be set on a surface using the rubber feet on the back of the pump.
How strong is the magnet mount’s magnet?
The magnet has a 40kg pull strength.
What to do if your magnet mount is not holding in place when loaded?
If your metal substrate does not have sufficient iron for the magnet mount to hold securely, it is recommended to use another mounting option.
What to do if the magnet mount can hold the load but is sliding down the face of the surface?
Use the included MAGSTOP accessory. It’s formed to the curvature of the magnet and has double sided tape to secure it.
If one is not included in your version of the DRAIN IV system, please contact us and we will ship one to you.
What is a MAGSTOP?
MAGSTOP is an accessory to prevent the magnet mount from sliding. It’s formed to the curvature of the magnet and has double sided tape to secure it.
What are the installation options for injecting the fluid
There are 2 options: Into the drain line and into the drip tray. See instructions for details.
Are the drip tray installation kit parts UVC resistant?
If your kit included a 6-foot black UVC resistant tubing, then the black tubing, black drip tray clips, black tubing junctions, black tubing tees and black rubber grommets are UVC resistant.
OPERATIONAL FAQs
What is the operational temperature range of the pump?
DRAIN IV operating temperature range is 41F to 122F.
What is the input voltage of the pump?
5VDC to 6VDC
What is the power draw of the pump?
Max 1A
Note: The max current draw is during the battery charging. Once the battery is charged, the current draw is greatly reduced.
What is the input and output voltages of the converter?
Input voltage range low: 16VAC to 32VAC
Output voltage range: 4.75VDC to 5.5VDC
What is power draw of the converter?
Max 1A or 4VA
What do I do if my air handler environmental temperature is outside DRAIN IV’s operational limits?
DRAIN IV must not be operated in temperatures that are outside the operational limits.
WARRANTY FAQs
How long is the warranty period?
DRAIN IV warranty has a period of 1 full year from the installation date.
What does the warranty cover?
Full replacement of any defective part during the warranty period. See warranty details in the installation instructions.
How/where do I place a valid warranty claim?
Bring your system back to the place of purchase for a full over the counter swap. Proof of purchase and install date required.
Are there serial numbers on the systems?
Each pump is serialized. If your version of the pump does not include serial numbers, please contact us if needed.